Accessibility Best Practices for Businesses

Accessibility is good hospitality. Venues that get it right see measurable returns in footfall, loyalty and reviews.

Start with accurate information: keep your listing's accessibility features, opening hours and status up to date. Train staff to respond to assistance requests quickly — response time is visible on your dashboard.

Then go further: step-free routes, clear signage, baby change that's actually usable, and a warm welcome for assistance dogs. Small changes compound into a reputation for inclusion.